Privacy Policy

Last updated: September 29, 2026

1. Who we are

Gilder Vapes (2602A Eglinton Ave E, Scarborough, ON) is responsible for the personal information collected through this website and in our store. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information we collect

• Order details: your name, email, phone number, delivery address and the products you order.
• Age verification: your confirmation that you're 19+ when you enter the site. When we check your ID at pickup or delivery, we look at it to confirm your age; we don't keep a copy.
• Messages: anything you send us through the contact form, email or phone.
• Newsletter: your email address, if you sign up.
• Website data: basic technical information such as browser type and pages visited, collected through cookies and similar tools used by our website and store platform.

Payments are handled by our payment provider. We don't receive or store your full card number.

3. How we use it

• To process, prepare and deliver your orders and arrange pickups.
• To confirm you're of legal age to buy vaping products.
• To answer your questions and provide customer service, including defective-product exchanges.
• To send our newsletter, only if you've signed up. You can unsubscribe at any time using the link in any email.
• To keep our website working and secure, and to meet our legal and tax obligations.

4. Who we share it with

We don't sell or rent your personal information. We share it only with service providers who help us run the business — such as our website and online-store platform, payment processor and point-of-sale system — and only as needed to provide their service, or when required by law.

5. Cookies

Our website uses cookies and browser storage to keep your cart, remember that you've confirmed your age, and understand how the site is used. You can clear or block cookies in your browser settings, but some features (such as the cart) may not work without them.

6. How long we keep it

We keep order records for as long as needed to provide our services and meet legal and tax record-keeping requirements, then delete or anonymize them.

7. Keeping it safe

We use reasonable physical, organizational and technical safeguards to protect your information. No website is completely secure, so please contact us right away if you think your information has been misused.

8. Your choices and rights

You can ask to see the personal information we hold about you, correct it, or withdraw consent to marketing emails. Email gildervapes@gmail.com and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada.

9. Age restriction

This website is only for adults 19+. We don't knowingly collect information from anyone under 19.

10. Changes and contact

We may update this policy from time to time; the date at the top shows the latest version. Questions about privacy? Email gildervapes@gmail.com or call (416) 258-9898.